Privacy Policy

Introduction

This Privacy Policy describes the practices of Code2Heal ("we", "our(s)" or "the Company") in relation to information collected from users accessing our website at www.code2heal.com ("Site") or who otherwise share personal information with us (collectively: "Users" or "Customers").

We are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently and in accordance with the European Convention on Human Rights. General Data Protection Regulation (GDPR) and other applicable legislation.

Fundamentals of Data Collection

The processing of your personal information (i.e. all information that could potentially allow you to be identified; hereinafter referred to as "Personal Information") such as: name, surname, e-mail address and telephone contact, is necessary for:

• Providing our services and book sessions;
• Execute contractual obligations;
• Comply with legal and regulatory requirements;
• Protecting legitimate interests, how to improve the user experience and guarantee the security of the platform.

All personal data is managed through external third-party platforms such as Trafft, which offers end-to-end encryption and fully complies with GDPR standards.

By using the Site, you agree to the collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

What information do we collect?

We collected two types of data:

1. Non-Personal Information:
   This is aggregated and anonymised data that does not directly identify the user. They include:

• Technical information (browser type, operating system, language);
• Browsing data (pages visited, time on site, clicks);
• Usage statistics to improve the user experience.

2. Personal information:
   This is data that directly identifies the user or can be identified with reasonable effort. This includes

• Name, surname, e-mail address, telephone number and date of birth (provided during the booking of services);
• IP address, geolocalisation data and device identifiers.

How do we collect information?

We receive your personal information through:

• Appointment forms on the website;
• Direct communication (by e-mail or calls);
• Cookies and traffic analysis tools (Google Analytics).

How do we use the information?

The information collected is used for

• Scheduling and managing sessions;
• Service-related communications (confirmation e-mails, notices);
• Providing updates and news on services;
• Promotional campaigns (with your consent);
• Improving the site through analyses and statistics.

Sharing Data with Third Parties

We do not sell or rent personal information to third parties. However, we may share data with:

• Payment service providers (Paypal, Stripe, MBWay);
• Scheduling platforms (Trafft);
• Technical partners responsible for maintaining and hosting the site.

In cases of legal requirement, we may disclose information to:

• Comply with laws, regulations or government requests;
• Investigate fraudulent activities or security breaches;
• To protect rights and property, both our own and those of other users.

Data transfer outside the EEA

Your personal data may be transferred outside the EU. European Economic Area (EEA). When this happens, we will ensure that:

• The data is transferred to countries with an adequate level of protection;
• Or that there are standard contractual clauses that guarantee your privacy.

Data Retention

We only keep your personal data for as long as is necessary to fulfil the purposes described:

• Booking data is kept for a period of 5 years after the last interaction;
• Financial or tax data is retained for the period required by law.

After this period, the data will be securely deleted or anonymised.

Your Rights

As a user, you have the right to:

• Access your personal data;
• Rectify incorrect information;
• Request deletion of your data;
• Restrict or oppose processing;
• Portability - transfer your data to another provider.

If you wish to exercise any of these rights, send an e-mail to: [email protected].

Cookies and Tracking Technologies

We use cookies to improve the website experience. You can:

• Accept or refuse cookies via the banner displayed when you visit the site;
• Change your cookie preferences in your browser settings.

The cookies we use include:

• Session cookies (temporary and deleted when you close the browser);
• Persistent cookies (they save preferences for a specific period);
• Third-party cookies (Google Analytics).

Information Security

We implement strict measures to protect your data, including:

• Data encryption and restricted access to personal information;
• Partnerships with secure platforms, recognised for their compliance with the GDPR.

Although we take precautions, we cannot guarantee absolute security. If you suspect a data breach, contact us immediately.

Marketing and Cancellation of Subscriptions (Opt-out)

With your consent, we may send you promotional communications. If you no longer wish to receive marketing emails:

• Click on "Unsubscribe" at the end of the email;
• Or send a request to [email protected].

Minors

The site is not intended for children under 18 without parental consent. If you suspect that we have received data from a minor, please contact us immediately at remove that information.

Last modified: 29/12/2024